Terms and conditions for returning defective or non-defective products.
Returns of defective products
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following shall apply:
The guarantee is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. If it is a defect that was discovered later by the delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be carried out either with the COMPANY's personnel and means of transport or via courier, or at one of the stores maintained by the COMPANY with the trademark "e-shop.gr" nationwide. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and the COMPANY cannot find another product of equivalent or better characteristics or equivalent value for the replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the case of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. The process of offsetting (full or partial) credit card charges is done exactly as the card was charged. If the charge has been made once, the refund will be made once, while if the charge has been made in installments then the refund will also be made in installments. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
Returns of products, which are considered defective upon delivery at the charge of the COMPANY:
In the event that any product/s are found to be defective upon delivery to the customer, the return of the same/s will also be made at the charge of the COMPANY.
In this case, the return of the defective product(s) can be made either by the customer himself in the store maintained by the COMPANY under the trademark "PROMITHEUS", or by sending it/them, bearing the COMPANY the costs costs of its receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the COMPANY's Online Store.
The return of products, which are considered defective upon delivery, will be accepted within fourteen (14) calendar days from the delivery of these to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging.
In the event of a return of the products and provided that they have previously been received and checked by the COMPANY, the item will be replaced with a similar new one, otherwise in the event that the customer does not wish for a replacement, the money will be refunded to the customer, with the way he paid her